CHAPTER ONE

INTRODUCTION

1.1     GENERAL PERSPECTIVE

          According to Oxford Advance Learners Dictionary, “environment is defined as the natural conditions in which people, animals and plants lives”.  Environment can also be defined as “all the surrounding things, conditions, and influences affecting the growth or development of living things”.  It is the act or fact of surrounding in other words, environment means the surrounding in which living things live.  Therefore, environment for the purpose of this research refers to the office environment.  This type of environment gives secretaries good  working relationship and enhance high productivity.

          The secretary’s environment can be divided into two:

1.                 Immediate environment

2.                 Remote environment

-                     Immediate environment:  refers to the secretary’s very office and other offices, of the same organization

-                     The Remote environment:  means the outside environment of the secretary’s office or building that has a negative effect such as, ventilation, noise, temperature, over crowding, cleanliness, lighting, attitude of office colleagues etc.  It is therefore, a prime importance for employers to make environment as conducive as possible for the secretary’s higher productivity which is ultimate goal of any employer.  Creating selection, arrangement, and use of sample physical surrounding chairs, tables, storage, lighting, decorating and other physical element that comprises your personal office are mans of enhancing competences as well as the image of an organization.