CHAPTER ONE

GENERAL INTRODUCTION

1.0     INTRODUCTION

This chapter contain the following, the background of the study, statement of the problem objective of the study as well as significance, it also mainly for statement of hypothesis which is a testable, tentative  propitiation that explain relation between two or more variable or phenomenon.

• HISTORICAL BACKGROUND OF AIRTEL

Airtel as it is known  today is not what is knonw as when it started operation. The company stated as Econet, later to Vodacom from tehvodacom the name was changed to V-mobile, from V-Mobile to celtel  from  celtel Airtel and finally from  Airtel to aritel.

Airtel as a  company began mobile operation  in 198, and since then, they have built network in 15 countries, under license that cover more than a third of  the population of Africa.

Their original holding company, MSI cellular investment, change its name to celtel international in  January 2004. The Kaduna branch of Airtel  which commenced operation in 1998 is located at Yakubu Gowon way, opposite zenith  Bank Plc 11 kaduna,  it also serve as the regional headquarters.

Mission

Airtel mission is to be Africa’s most desirable network, putting guide, clear and reliable technology into the hands  of bustling population.

Carrier

Airtel is a dynamic place  to work and they offer excellent carrier paths for talented and motivated people. They are especially taken to hear from people with experience in:

• Finance
• Legal
• Marketing
• Commercial and operational management
• Human resources management

All the candidates need to demonstrate experience, training and  qualification.

Airtel is an international company, at the last count, the head office  staff comprised 35 different nationalist so traveling or relocation may be a requirement. In November 2003, celtel as then known were proud to receive recognition of their commitment to the communities they serves when they won the SME around.

Airtel Kaduna branch as started earlier commenced operation in 1998 to expand the network  in Nigeria, attending to customers with problem and also serve as  the north west regional headquarters, in  2007 celtel Kaduna branch cease to be the north west regional headquarters, it was shifted to Kano. This is because Kano has the highest customers.

Airtel Kaduna Branch has about a hundred staff including expatriates, managerial, senior and  peripheral staff these staff are train as the need demands.