ABSTRACT

The aim of this project, therefore, is to know the effect of non-financial incentives on productivity of secretary whether its effects is positive or negative on their performances. The project is also aimed to know whether secretaries used to be satisfied and motivated or not, when incentive are been given. There are five chapters in this project the first  chapter deals with the background of the study, statement of the problem, research questions, objective of the study, significant of the study, limitation and delimitation and definition of terms, the second chapter deals with literature reviews, how incentive mobilizes staff to work better, forms of incentives and effect of non-financial incentives on productivity of  secretaries, the third chapters deals with research methodology in progress, the forth chapters shows the presentation of data, analysis of data and bio-data of the respondents, the last chapter shows the conclusion, summary of findings and recommendation in order to know the effect of non-financial incentive on the productivity of secretarial staff.

TABLE OF CONTENT

Title page                                                                                                                   i

Certification                                                                                                              ii

Dedication                                                                                                                 iii

Abstract                                                                                                                      iv

Acknowledgment                                                                                                     v

Table of content                                                                                                        vi

CHAPTER ONE

1.0       Introduction                                                                                                   1

1.1       Background of the Study                                                                           1

1.2       Statement of the Problem                                                                           2

1.3       Research Question                                                                                     3

1.4       Objective of the Study                                                                                 3

1.5       Significant of the Study                                                                              3

1.6       Limitation of the Study                                                                                4

1.7       Delimitation of the Study                                                                            4

1.8       Definition of Terms                                                                                      5

        CHAPTER TWO

2.0       Literature Review & Introduction                                                              6

2.1       What is incentive                                                                                         6

2.2       The scholars view                                                                                        6

2.3       Forms of incentives                                                                                                 7

2.4       Financial Incentive Approach                                                                   10

2.5       Effects of Non-financial incentives on productivities of

            secretaries                                                                                                     11

2.6       Organization Productivity                                                                           12

CHAPTER THREE

3.1       Research Methodology                                                                              13

3.2       Population of the Study                                                                              13

3.3       Research Instruments                                                                                13

3.4       Method of Data Gathering                                                                          14

3.5       Administration of questionnaire                                                                14

3.6       Method of Data Analysis                                                                            15

            CHAPTER FOUR

4.1       Presentation and Analysis of Data                                                           16

4.2       Hypothesis                                                                                                   16

4.3       Analysis of data                                                                                           16

CHAPTER FIVE

5.0       Introduction                                                                                                   25

5.1       Summary of finding                                                                                                 25

5.2       Conclusion                                                                                                   25

5.3       Recommendations                                                                                      26

            References                                                                                                   27

            Appendix                                                                                                       28

            Questionnaire                                                                                              29

CHAPTER ONE

1.0       Introduction

Incentive is an act of rewarding the employees of the well done job in organization through granting of financial and non-financial incentives. Secretaries, who are to contribute indispensably toward the attainment of organization goals and objectives, have to be given priority in terms of their needs, desires, urges and aspirations. These have to be increased and channel toward a smooth running of the day to day activities in an organization.

The aim of the project therefore is to know the effect of non-financial incentives, on productivity of secretary whether its effect is positive or negative on their performance. The project is also aimed to know whether secretaries used to be satisfied and motivated or not when incentives are been given.

There are five chapters in this project. The first chapter deals with background of the study, statement of the problem, significance of the study, delimitation of study, definition of terms, the second chapter deals with review of related literature of the study, the third chapter deal with research methodology, the fourth chapter deals with presentation and analysis of data and the last chapter deals with summary, conclusion and recommendation.

1.1       Background to the Study

Every business enterprise is set up for the purpose of producing some economic goods or services for the sole aim of achieving some defined objectives. It is also customary that the conversation process involved in optimum combination of inputs such as capital human efforts, material kind and entrepreneurial risks. These factors set to work in order to produce the much desire outcome.

            The relationship between the employer and his employees is transactional in nature. This is readily explained by the fact that employer requires the service of the personnel most especially the secretary and in return he is willing to compensate the employees accordingly, so a worker can be compensated through payment if incentives. And incentives are in two ways types.

 ·         financial incentive

   and Non-financial incentive

Financial Incentives: Is a way of paying wages, salaries and other emoluments to workers. It is an alternative way of sharing increase in productivity with workers.

Non-Financial Incentive: Is by the means of providing good working condition and other fringe benefits to workers. It is at the same time those which related to Higher level need (esteem and self actualization) through the provision of satisfied or motivator, advancement responsibility.

1.2       Statement of the Problem

In day to day administration of business enterprise, management of different organizations are usually faced with numerous problems that usually affect both productivity and labour turn over.

            Such problems are highlighted below:

1.      Problem of structuring a satisfied method of incentives scheme which will be the best satisfaction of the workers in order to aid the productivity.

2.      Problem of how to administer the type of incentive to be introduced to the workers.

3.      Problem of how to know whether the workers prefer financial incentives to non-financial incentive.

4.      Problem of creating good working environment and harmonious relationship within the workers.

1.3       Research Question

To be able to accomplish the aim of this research work, the following question shall be tested.

1.         Does increase in salary and other non-financial incentives mobilize staff to work better?

2.         Does organization which does not introduce incentives to its staff have low productivity?

3.         Is the standard of living of secretarial staff affected when non-finacial incentive is introduced?

4.         Does discouragement comes when promotion are not given to staff?

1.4       Objective of the Study

The study is carried out range on a number of objectives which are;

·         To employ empirically the range and equality of incentives offered in federal polytechnic, Ede.

·         To ascertain and determine the extent to which workers are satisfied with financial incentives scheme of Federal polytechnic Ede.

·         To examine the effect of non-financial incentives on the productivity of workers at Federal Polytechnic, Ede.

1.5       Significant of the Study

Since the purpose of the study is to know the effects of Non-financial incentive on productivity of secretaries at Federal Polytechnic Ede. The study will be useful for the management of this institution and other corporate organization in structuring and administering on attractive incentives that are obtainable else where. If the secretary are satisfied with the type of incentive structure for them, it would give the management of federal polytechnic Ede a strong basis in helping them not only to reduce but also to boost the morale of the secretaries. This will lead to hearty and peaceful work environment because there will be increased job satisfaction and productivity. However, this will also be of help to the society and student intending to research in to the topic or research on the topic.

1.6       Limitation of the Study

This study is limited to the effect of non-financial incentives to the productivity of secretaries using secretarial personnel of Federal Polytechnic Ede, Osun state as a case study.

1.7       Delimitation of the Study

 This study was delimited to the effect of non-financial incentives on productivity of secretarial staff, using secretarial staff of the Federal Polytechnic Ede, Osun state as a case study.

1.8       Definition of Terms

Incentives: Means the reward given to the employees for contributing to the goals and objectives of the organization.

Financial Incentives: Is the way of rewarding workers or employees by paying attractive salaries, wages and others endowments to workers in order to aid the productivity.

Non- Financial Incentives: Provision of good working condition and other fringe benefits to the secretaries.

Wages Incentives: Means paying attractive wages to the workers in other to aid the productivity.

Good Working Environment: Good working environment is the physical condition under workers or employees work.

Secretary: Secretary is a person that possess the skills in the act and services, both acquired the secretary’s skills both typing and shorthand and capable of handling delicate and unusual situation.

Productivity: The rate at which an employer contribute effective and efficiency to increase output.

Promotion: It is the urge and movement of people in an organization chart.

Salary: Is an amount fixed as personal enrolment paid to an employer at a determinable time.

Management: These are the group of people saddle with responsibilities of administering in an organization to attain the organization goals and objectives.

Social Incentive: These are the incentives giving to staff in form of organizing end of the year party, presentation of awards, honor and organizing Father Christmas for their children during Christmas period.