CHAPTER ONE

INTRODUCTION

Background of the Study

The modern world is information-oriented, thus management becomes more concerned about communication with employees. Hence communication is vital tool for effective management in an enterprise.

The need for effective communication has become paramount because most managers found it difficult to understand why efficiency is not as certain in an organization.

However, communication integrates, coordinate and synchronize organization activities. In an organization, there is need for harmonization of overall activities, this can be done through communication.

According to Koontz H. Weihrich (2008) 12th edition of management at global and entrepreneurial perspective page 22 defined communication as the process of transferring information meaningfully from one to another.

Communication is a fundamental aspect of all human interactions: through languages, humanity has recorded its history and transmit its culture from one generation to another. The ability to communicate has enable human being to build societies, organization and other social group that make for survival and social wellbeing.

Communication constitutes about 60% managers tasks. It takes the following form: directive conservation, request and instruction. The mix include not only oral and written form of one communication but gestures, positive dress and other visual signals.

Concept of Communication

Communication can mostly be facilitated through language and language is purely abstract in nature thus a well spoken language earns benefits and purpose of communication. The more an individual increases its vocabulary, the like/she visualize his words, object and phrase. Many people attach difficult meaning to gesture communication and as such it poses problem. Henry Fayol “studies unity of direction” in his 14 principles of management which means that each group of activities with the same objective must have one head and one plan. While Barnard in his popular book “the function of the executive” saw maintenance of organizational communication as top of his life of the three basic execution functions. Perhaps Bandas and Barret expressed the most eloquent when they write: It is not a secondary or derived aspect of organizational activity and it’s the best process out of which all other functions derive. With reference to the subject matter, the main purpose of this extended essay is to see the causes and effect of communication breakdown on an organization and suggest possible solutions to these problems with a view to enhancing organization efficiency.