CHAPTER ONE

INTRODUCTION

1.1BACKGROUND OF THE STUDY

       Hospitality means providing service to others, as well as demonstrating consistent excellence and quality. It should also mean profitably providing value at any price level, while demonstrating your own unique points of distinction. Most of all, hospitality should be a “place”, where people can still be exceptional individuals and they can extend their own personality and style (Hogan, 2008). The hospitality industry is part of a huge group of companies known as travel and tourism industry, which provides the necessary or desirable goods and services to travelers. The hospitality and tourism industries are the largest and fastest-growing industries in the world (Walker, 2010).

Frequent terrorisms incidents, natural disasters like Asian tsunami, hurricane and forest fire warn hospitality suppliers and buyers to be prepared for just any imaginable crisis. Security is not limited to only a single aspect it is been classified into various types. Even Taylor (2002) stated that safety involves preventing employees and customers within the hotel property from potential death and injury, such as from accidental slips, falls, cuts, burns and so forth, as well as preventing related property damage. To improve safety, many hotel companies have installed electronic locks, fire sprinklers, smoke detectors, and closed circuit televisions (Okumus, 2005).