Abstract

The mainobjective of this study is to determine the extent to which performance appraisalcan enhance employee performance and productivity.

To investigatethe problems of performance appraisal in Santana Security Agency Limited, uyo.The researcher employed the descriptive surveys and the case study design. The simplerandom sampling method was used to draw a sample of eighty (80) respondentsfrom Santana Security Services, Uyo branch Office. The researcher also made useof self administered questionnaires for data collection. For the validity andreliability of the research instruments, content validity and the test-re-testmethod were employed. Similarly, in order to test the hypotheses and establishthe degree of dependence or independence of the variables under consideration,the chi-square statistical technique was used. The study established amongothers that, there is a positive relationship between performance appraisal andemployee performance and productivity. Also, the study reveals that there is acorrelation between effective performance appraisal, working environment,satisfaction, morale, motivation and employee performance and productivity atwork. The study concludes that the Santana Security Agency Limited is facedwith performance appraisal problems which have affected its level of performanceand productivity. In the light of the findings, we recommend that there shouldbe a human capital audit, organizational and physical performance audit andaudit reports should be submitted to management periodically. The immediatepriority, therefore, is the need to re-examine the validity and reliability ofperformance management and appraisal instruments in use in the Company.