CHAPTER ONE

INTRODUCTION

1.1     Background of the study

Secretaries are not born but made, although there arepeople with the potentiality of becoming good, effective and efficientsecretaries. Before anybody can be called a Secretary, she must have uncleargone certain trainings. The period of training varies from time to time anddepends on the level of operation. In other words, the degree of training willdetermine where the secretary works. Generally, it is however required that aperson must have gone through series of trainings before she can qualify as asecretary. During the period of training, no matter how short or long at takes,it is expected that all the skills and knowledge required of her to be able to dischargeher duties effectively must have been acquired. Having acquired these, the endresult is to be able either to impact these skills and knowledge into others ormake the best use of them in various places where such are needed.

Secretariesare not born but made, although there are people with the potential of becominggood, effective trained and efficient secretaries. Before anybody can be calleda secretary, he or she must have undergone certain trainings but the period oftraining varies from time to time and depends on the level of operation. In thewords the degree of training will determine where the secretary will work.Generally, it is however required, that a person must undergo series oftrainings before he/she can be called a qualified secretary. During the periodof training, no matter how short or long it takes, it is expected that all theskills and knowledge required of a secretary to be able to discharge her dutieseffectively must have been acquired. Having acquired these, the end result isto be able to impact these skills and knowledge into others or make the bestuse of them in various places where such are needed