The Impact of Information and Communication Technology on Business Organisation Performance (Case Study of First Bank of Nigeria Plc: Iganmu Branch) ABSTRACT

This research work was carried out to determine the Impact of Information and Communication Technology on Banking Industry and First Bank of Nigeria Plc. (Iganmu Branch) has been used for the purpose of this study. A survey of (200) Two Hundred respondent were used comprising all the middle and the top management of First Bank of Nigeria Plc. (Iganmu Branch).

Data were generated through primary and Secondary Sources. The Primary Data were collected through the Administration of Questionnaire from the respondent. The Secondary Data were generated from collection of different related Textbooks, Journals and the internet. The analysis of the questionnaire was done using simple percentage approach and the Karl Pearson Chi – Square Statistic to test the hypothesis.

The result of the study revealed that innovative technologies contribute to the survival of the banking industry. It is also shown that ICT products have effect on customer services. There is also difference in the banking sector with the use of ICT. The adoption of ICT has improved customer services, facilitated accurate records, provides for home and banki.ng services, ensures convenient business hour, prompt and fair attention and enhances faster services. From the findings it is concluded that information and communication technology improves banks image and leads to a wide, faster and more efficient market. It has also make work easier and more interesting, improves the competitive edge of banks, improves relationship with customers and assists in solving basic operational and planning problems.