ABSTRACT

This study, sought to determine the impact of training on staff performance using Rose More Hotel as a case study. The amount, and quality of training carried out varies from organization to organization due to factors such as the degree of external change and also the extent to which the organization supports the idea of internal career development. Simple random sampling was used to select staff for the study. A questionnaire was used to collect primary data from employees of Rose more Hotel. A personal interview was held with the human resource manager as well as the training manager of Rose more hotel. The study assessed the training process of Rose More Hotel and whether it has improved the performance of staff. The results showed that Rose More Hotel has both on-the-job and off-the-job training programmes and employees are well informed about training and development programmes in the organization. Every employee, no matter their educational background or level within the company had benefited from a training programme. However, the findings revealed that training practices and methods at Rose More Hotel are not handled systematically and comprehensively. For the organization to be able to meet the challenges of change as well as productivity there is the need to introduce other forms of training and development that can equally equip staff to perform better. It was recommended among other things, that the methods involved in training be dully followed to equip staff to perform better on the job. The firm is also advised to ensure that training program is evaluated to ensure its compatibility with changes within the insurance industry.