CHAPTER ONE

INTRODUCTION

1.1       BACKGROUND OF THE STUDY

Every business as a set of inter –related process. Processes are composed of sub-processes, which are in turn made up of activities each activity also has a number of tasks under it. It is therefore on these premises that business process reengineering (BPR) has evolved to integrate (or eliminate where appropriate) the multiplicity of business processes with the primary focus on customer satisfaction as the end result.

Basically, the purpose of business process reengineering is to improve the quality of services by spending less time on bureaveratic rules and procedures breaking barriers between departments substituting paper handling with information technology and organizing work processes to effectively serve the customers. If we discover that markets are becoming more turbulent and the rate of change is accelerating it must therefore  accepted that effective business process will be crucial for organizational effectiveness. In times    of market turbulent, it is not market position or string financial base that gives competitive advantage, but the ability to move quickly into market and develop effective products and /or services. 

The competitive environment of business organizations is increasingly growing to strength and Nigeria is not an exception there is no disputing then fact that globalization trend, commerce ecosystems, digital market, and market integration have led  to a significant increase in the strength and threats of competition among organization within and beyond international boundaries these organizations is increasing growing to strength and Nigeria is not an exception there is no disputing the fact that globalization trend, commerce ecosystems, digital markets, and market integration have led to a signification increate in the strength and threats of competition among organization within and beyond international boundaries these organization were thus face with the challenge of how best to restructure  themselves one effective remedy was to improve the flow of resources and information though reengineering their business process.

Reengineering involves redefining the processes and pattern of relationship connecting  organization members with people outside  the organization. This concept becomes necessary when in spirte of the fact that individual jobs are well defined and performed, the sum effect on other people is insufficient for the organization and unsatisfactory   to customers. At the heart of (BPR) is the notion of discontinuous thinking of recognizing and breaking away from traditional rules and fundamental assumption that underline the design of an organization. It proposes that an organization should fundamentally re-examine the may it does business so as to produce dramatic  improvements in performance thus breakthroughs in performance cannot be automating existing processes but by challenging old  assumption and old rule  that made business under perform in the first place (Davenport, H 2001).