ABSTRACT

Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, This Study aim at the  impact of electronic banking on performance in banking sector. Through the cluster sampling technique, data was collected by means of questionnaires from 35 First Bank officers and the result shows that First Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of First Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.

TABLE OF CONTENT

ABSTRACT                                                                                                        

TABLE OF CONTENT                                                                                        

CHAPTER ONE: INTRODUCTION

1.1       BACKGROUND OF THE STUDY                                                           

1.2       STATEMENT OF THE PROBLEM                                                         

1.3       OBJECTIVES OF THE STUDY                                                              

1.4       RESEARCH QUESTIONS                                                                      

1.5       RESEARCH HYPOTHESES                                                                    

1.6       SIGNIFICANCE OF THE STUDY                                                            

1.7       SCOPE OF THE STUDY                                                                        

1.8       LIMITATION OF THE STUDY    

1.9       CHAPTER OUTLINE              

1.10     DEFINITION OF RELATED TERMS     

CHAPTER TWO: LITERATURE REVIEW

2.1       INTRODUCTION  

2.2       THE VIEW ON ELECTRONIC BANKING   

2.3       ELECTRONIC BANKING AND THE COMMON BANKING PRODUCTS  

2.4       THE ENTRY OF NIGERIAN BANKS INTO ELECTRONIC BANKING                                                                                                

2.6       OPERATION OF FINANCIAL INSTITUTION                                               

2.7       ELECTRONIC BANKING PERFORMANCE                       

CHAPTER THREE:        RESEARCH METHODO

3.1       INTRODUCTION                                                                                  

3.2       RE-STATEMENT OF RESEARCH QUESTIONS                          

3.3       RESEARCH DESIGN                                                                             

3.4       RE-STATEMENT OF RESEARCH HYPOTHESES                             

3.5       POPULATION OF STUDY                                                                    

3.6       SAMPLING TECHNIQUES                                                                  

3.7       SAMPLE SIZE                                                                                       

3.8       SOURCES OF DATE                                                                              

3.9       METHOD OF DATA ANALYSIS                                                             

CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS

4.1       INTRODUCTION                                                                                       

4.2       PRESENTATION AND ANALYSIS OF DATA                                           

4.3       TEST OF HYPOTHESIS                                                                               

4.3       DISCUSSION OF FINDINGS             

CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.0       INTRODUCTION

5.1       SUMMARY

5.2       CONCLUSIONS

5.3       RECOMMENDATIONS