CHAPTER ONE

BACKGROUND OF THE STUDYThe history of banking in Nigeria dates back to pre-independence period, the establishment of banks was motivated by the urge on the part of government to inculcate banking culture in the people and the desire of the people themselves to find the means of making financial intermediation easy,

In the recent time between 1999 – 2004, a lot of techniques are used by bankers to facilitate customers services and customers satisfaction which has led to the introduction of the new products developed in the banking industry. These new products developed in the banking industry today revolves around electronics banking and information technology.

As a result of this, the researcher seeks to study the performance and evaluation of the new products developed in the banking industries between (1999 – 2004)