CHAPTER ONE

INTRODUCTION

1.      BANCKGROUND OF STUDY

Banks have traditionally been in the forefront of harnessing technology to improve their products and services. They have over the time, been using electronic and telecommunication networks for delivering a wide range of value added products and services.

The delivery channel include telephone personal computers including Automated Teller Machine (ATM) first introduced in Nigeria by society Generale Bank etc with the popularity of personal computers, easy access to the internet and world-wide web (WWW), internet is increasingly used by banks as a channel of delivering the products. And services too the numerous customers.  Virtually almost all banks in Nigeria have a web presence.

This form of banking is referred to as internet banking which is generally part of electronic banking (e-banking).  The main difference being that tin internet banking, the delivery channel is a public demand. It offers different online services like balance inquiry, request for cheque books, recording stop payment instructions, balance transfer instructions, accounts opening and other form of traditional banking services.  In the banking and financial services internet banking is a product of electronic commerce/banking.

Electronic Banking on the other hand is any type of business transaction that involves the transfer of  information across the Internet it involves individuals and business organizations exchanging business information and instructions over electronic media using computers, telephones and other communication equipment.  This covers a range of different types of business from consumers through banking to business exchange of trading goods or services between corporations.

The range of services and products offered by different banks vary widely both in their contrast and sophistication